Shipping policy

Last updated: October 19, 2026

This shipping policy explains how TopShape delivers your order. It applies to every order placed on this store.

Where we ship from

All orders are packed and dispatched from our location in Del Rio, Texas, United States.

Where we ship to

We currently deliver to 28 countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

Processing time

Orders are prepared for dispatch within 1 to 2 business days of payment being confirmed. Orders placed on a weekend or public holiday begin processing on the next business day.

Delivery time and cost

Delivery times and shipping costs depend on your destination and are shown at checkout before you pay. The exact shipping charge for your order is calculated at checkout once you have entered your delivery address.

Tracking

Once your order has been dispatched, we will send you a confirmation email containing tracking details so you can follow its progress. If you have not received tracking information within 3 business days of your order, please contact us.

Customs, duties and taxes

Orders shipped outside the United States may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price paid to us or in the shipping charge. We cannot predict these amounts and cannot reimburse them.

Incorrect addresses

Please check your delivery address carefully before confirming your order. If you need to change an address, contact us as soon as possible; once an order has been dispatched we may not be able to redirect it.

Lost or delayed orders

If your tracking shows no movement for an extended period, or your order has not arrived within the expected delivery window, please contact us and we will investigate with the carrier.

Returns

Shipping arrangements for returns are covered in our refund policy. For the practical steps — how to start a return, where to send it and what it costs — see our Returns page.